TI-DEJ
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TI-DEJ

LEGAL NOTICE

This English version is provided for information only. In the event of any discrepancy, the French version shall prevail.

Refund policy

If an item is missing, the company undertakes to refund its sale price, including taxes and VAT. If the meal does not match your order, the platform will refund the full order, including taxes, VAT and delivery costs.

Privacy policy

TI-DEJ.FR attaches the utmost importance to protecting the personal data and privacy of its customers and of anyone who visits its website.

All processing of your personal data is carried out in accordance with the regulations in force, in particular the amended French Data Protection Act No. 78-17 of 6 January 1978 ("Informatique et Libertés") and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("the Regulation").

By accepting the website's terms of use, the user acknowledges having read and accepted this Policy. If the user disagrees with these terms, they are free not to use the website and not to provide any personal data.

TI-DEJ.FR uses your personal data mainly for the following purposes:

  • Order and customer relationship management

  • We need information about you to manage your orders and their follow-up (for example deliveries, invoices and accounting), in particular to manage customer accounts and the loyalty programme, follow up the customer relationship, carry out satisfaction surveys, handle complaints and after-sales service, and select customers for studies and surveys.

  • Payment for your orders

  • Payments on our website are secure. TI-DEJ.FR does not store your payment data, only the first 4 and last 2 digits of your card. Your full bank details are collected solely by our PCI-DSS-certified payment service provider, which guarantees secure payments.

  • Personalisation of our services and of the messages we send you

  • Your data allows us to improve and personalise the services we offer and the communications we send you. For example, we may send you personalised emails or recommend products identical or similar to those you have already purchased that are on promotion.

  • Fraud prevention

  • Personal data collected on the website is also processed to secure payments and deliveries and to ensure an optimal quality of service. TI-DEJ.FR assesses the level of fraud risk associated with each order. Depending on the results of these checks, TI-DEJ.FR may take security measures, in particular requesting additional supporting documents. These measures may suspend the order or, if the analysis does not guarantee the security of the order, cancel it. Fraudulent use of a means of payment or delivery fraud may result in the order data being recorded in TI-DEJ.FR's alert file, which may lead TI-DEJ.FR to carry out additional checks on future orders.

  • Customer insight, statistics and website performance

  • We may use data to better understand our customers or for statistical purposes, to analyse activity on our website and improve our services. We carry out audience measurement, for example the number of page views, the number of visits, visitor activity on the website and how often they return.

We collect and process in particular your surname, first name, address, email address, telephone number, connection and browsing data, order history, preferences and interests, and products purchased.

Whether data is mandatory or optional is indicated by an asterisk when it is collected. Some data is collected automatically as a result of your actions on the website (for example, purchasing an item).

In any event, TI-DEJ.FR undertakes to process all data collected in accordance with the regulations in force, in particular the amended French Data Protection Act of 6 January 1978 and Regulation (EU) 2016/679.

Terms of use

To place an order on TI-DEJ.FR, a temporary account must be created. Information marked with an asterisk is mandatory and therefore necessary to process the customer's order; the customer undertakes to provide accurate information. TI-DEJ.FR is not responsible if an order cannot be delivered due to an error in the customer's details. The customer may change the information provided at any time.

To build their basket, the customer selects products and quantities and confirms by clicking the BUY button.
On the MY BASKET screen, the customer may at any time remove a product, change quantities or return to the shop.

To confirm the order and pay, the customer must click the button ACCEPT THE TERMS OF SALE, ORDER AND CONFIRM PAYMENT. An order summary shows in particular the products chosen, the delivery cost and the total to pay.
By clicking CONFIRM BASKET, the customer can then confirm the delivery address.

Once the order has been validated by the bank payment service, the customer receives an order confirmation by email.

TI-DEJ.FR reserves the right to ask the customer for proof of identity before definitively confirming delivery of the order. This check is not systematic. When it occurs, the customer is informed by email within 24 hours (excluding Sundays and public holidays) of the order being validated.

TI-DEJ.FR reserves the right to cancel any order from a customer who has breached their contractual obligations in respect of that order and/or a previous order.

The information provided by the buyer when ordering is binding: in the event of an error in the recipient's details, the seller cannot be held responsible if it is unable to deliver the product.

Delivery policy

Delivery is carried out by our drivers within the areas served by TI-DEJ.FR.

Delivery takes place on the date agreed with the customer, by handing the order directly to the named recipient or, in their absence, to another person designated by the customer.

The customer must always check the order on arrival.

General terms and conditions of sale

1. TERMS AND CONDITIONS

These General Terms and Conditions of Sale govern the commercial relationship between TI-DEJ.FR and its customer, who declares that they accept them without reservation. They apply for as long as they are published online by ti-dej.fr. The customer acknowledges having read, before placing an order, the general terms and conditions of sale set out on www.ti-dej.fr. The customer's acceptance of these terms is confirmed by ticking a box with each order: "I accept the General Terms and Conditions of Sale". These terms prevail over any other conditions appearing in any other document, unless TI-DEJ.FR has given prior, express and written agreement.

2. PRODUCTS

Photographs, videos, diagrams or drawings of products are for illustration only. We invite customers to refer to each product's description for its precise characteristics. Our product and price offers are valid for as long as they are published online, unless otherwise stated on the product page. In particular, the absence of a "buy" button means that the product is not available. However, simply adding a product to the basket does not constitute confirmation of the order, as the product may become unavailable between the time it is added to the basket and the time the order is confirmed by the Customer.

3. ORDERS

To place an order on TI-DEJ.FR, a temporary account must be created. Information marked with an asterisk is mandatory and therefore necessary to process the customer's order; the customer undertakes to provide accurate information. TI-DEJ.FR is not responsible if an order cannot be delivered due to an error in the customer's details. The customer may change the information provided at any time.

To build their basket, the customer selects products and quantities and confirms by clicking the BUY button.
On the MY BASKET screen, the customer may at any time remove a product, change quantities or return to the shop.

To confirm the order and pay, the customer must click the button ACCEPT THE TERMS OF SALE, ORDER AND CONFIRM PAYMENT. An order summary shows in particular the products chosen, the delivery cost and the total to pay.
By clicking CONFIRM BASKET, the customer can then confirm the delivery address.

Once the order has been validated by the bank payment service, the customer receives an order confirmation by email.

TI-DEJ.FR reserves the right to ask the customer for proof of identity before definitively confirming delivery of the order. This check is not systematic. When it occurs, the customer is informed by email within 24 hours (excluding Sundays and public holidays) of the order being validated.

TI-DEJ.FR reserves the right to cancel any order from a customer who has breached their contractual obligations in respect of that order and/or a previous order.

The information provided by the buyer when ordering is binding: in the event of an error in the recipient's details, the seller cannot be held responsible if it is unable to deliver the product.

Legal information

Company: Tidej

Intra-community VAT No.: FR 59801306184
SIRET No.: 80130618400020

Contractual information is provided in French.

Unemancipated minors do not have the legal capacity to enter into contracts and therefore cannot place orders on our website.

In accordance with Article L. 3342-1 of the French Public Health Code, the sale or offer of alcohol to minors is prohibited. The age of buyers of alcoholic products may therefore be checked.

All elements of this website (texts, photographs, illustrations, trademarks, logo, icons, etc.) are the exclusive property of TI-DEJ.FR. These elements are protected by French law and international copyright and trademark legislation.
Publishing this website online does not grant any licence to use its elements; any such use requires the prior, express and written consent of their owner.
Any reproduction or representation, even partial, by any means whatsoever, without the prior, express and written consent of TI-DEJ.FR is prohibited and unlawful. Failure to comply with this prohibition constitutes infringement that may give rise to civil and criminal liability.
Any use of the elements of this website for purposes other than consultation, in particular for public, commercial or humorous purposes, may give rise to legal proceedings in France and abroad.